JetBlue Reviews

I arrived 90 minutes before my flight yesterday and missed it because none of the kiosks would print my bag tags, there was almost no one on the floor to assist, and when I finally did track someone down, she couldn’t figure out, and seemed thoroughly unconcerned even though the 40 min baggage cutoff was fast approaching. She finally took me to the Mint desk since the other lines were out of control, but they stopped helping me and asked me to step aside the moment a Mint customer stepped up. Once the baggage cutoff hit, I was told I had missed my flight and had to go to customer service. There was a line to GET ON the customer service line, with an agent standing guard seemingly doing nothing but getting pissy with customers. The customer service line itself was 60+ deep with ONE agent assisting. Appeals from customers to the one supervisor that I was able to finally snag did nothing. Everyone kind of shrugged and said it wasn’t their fault and walked away. After an hour in line, the agent was only on his 3rd customer, and the line was bow snaking into the terminal. I started tweeting at JetBlue and other passengers joined in, which seemed to finally get us a second agent at least. In the meantime the wait time for customer service via phone was 3+ hours. I tried text as well and finally got a response after 90 minutes. She rebooked me for today, and confirmed that my prepurchased bags would transfer. Of course they didn’t, and after trying to get help for 30 min, I was told I had to get back on the customer service line ????????‍♂️ I paid again to check my bags and am now working on trying to get a refund. The bag tags printed today but then wouldn’t scan. At least the bag drop agent was helpful and took initiative to fix the problem. Despite arriving 2 HOURS early today, I barely made my flight. The flight attendant, Korey, on JFK-> SAN route is at least super nice though. I don’t know what happened to JetBlue. Customer service used to be a differentiator. Now that it’s not, I won’t bother flying with them anymore.

JetBlue Airline has proven itself to be the worse in service. They canceled our flight and we tried calling and have been on the phone for 2 hours and 35 mins 26 seconds and when Jeslin eventually answer (No remorse), all she could say is we can put you on a flight for Monday (6/14) or we refund you your money and you can go to another airline...But I cannot get the refund until 5-7 business days... Like SERIOUSLY!!! ... when today is Friday (6/11)... So 3 days in a country at my expense all because of JetBlue... This is some BS!! But never again JetBlue NEVER!!!!! You need to work on developing a customer service policy.

I will do everything I can to fly Jet Blue over other Airlines. The Staff is ALWAYS kind to us. If an unforeseen delay or issue arises they are always informative and honest about the issue. They put the crew and passengers safety first.

TERRIBLE EXPERIENCE!
1. Customer Service: I bought 4 tickets from Orlando to Jamaica (1st time using JetBlue) a couple of months ago and every time I need it someone to clarify their service related to baggage, covid test, seats, etc. I had to wait over 2 hours on the phone. Finally, when someone answered, they were very rude and in a rush. Terrible customer service!
2. Seats: JetBlue doesn’t care if you have children. They will assign your children to any open seat and won’t keep your family together. Basically, they want to charge extra for seats. Customer service doesn’t care how old is your child. If you paid for a ticket, you must pay for a seat or JetBlue will assig ANY seat to your children. Terrible service!
3. Luggage: JetBlue charges for carry on bags, the only free item is a personal bag like a PC bag. Terrible!
4. Departure and arrival times: JetBlue is most likely to be late, their representatives at the counters are slow and make everything a terrible experience. My flights were delay 2 hours for ticket issues. They allowed to board the plane people with different destinations, yes, as you heard, I had one guy trying to seat on my seat. He had the right seat number but he was on a wrong plane. I can’t believe the personnel at the counter let him get in. JetBlue has the worst customer service!!

JetBlue donates money to political causes for returned favors.
If you oppose this type of behavior, don't give JetBlue your hard earned money.

I typically like jet blue but they demonstrated gross incompetence out of Boston. The gate agents were yelling different information to customers and then yelling at customers when you followed the other agents instructions. I spent 25 minutes in line as the 6th person out of 100 so they could check travel documents. They didn’t know what they were looking for, which they admitted. That’s why it took so long. Eventually they just started boarding because they were out of time and funneled everyone through the same document check process again because a third agent started taking over and yelling at everyone who formed two lines (one for those who’ve been checked and one for those who hadn’t). There was no way to mark that your documents were even checked if you had a mobile boarding pass so I could have just walked on anyway. From a security and customer service standpoint I’ve never seen an airline fail harder, and I travel a LOT.

Non functioning website and mobile app plus virtually no way to contact by phone. How could this once highly regarded airline have fallen so far? Utterly disgraceful!

Well I got there and I got back and the flight was normal. This review is in response to their COVID-19 policy, the policy you see on their website is NOT enforced at all. The only thing they truly require is that you wear a mask at all times, the part about needing a negative test result is a total lie, they never check to see if you’ve even tested. You could be sitting next to a positive person and not even know it. You don’t need a covid test in order to fly with JetBlue, some may see that as a positive, myself I see that as a negative. I can only speak for my experience with JetBlue but I’m sure this is what all airlines are doing.

Their website wont allow me to make changes, which are supposed to be free during COVID - they charge $25 to talk to someone but twice I've had to wait at least an hour for help. Lousy service. how did they ever win any awards.

Just 3 days ago, when I was traveling on the first leg of my trip, I had to call JetBlue for a minor problem with checking in, and was left on hold 1 hour and 50 minutes. It took literally 3 minutes to fix my problem.
Today, I have decided to return home on day early. I tried to change my reservation on line. After twice rebooking, the online system failed to accept either of my (valid) credit cards. They routed me to an 800 number, which told me I had a one hour wait. Then, after 20 minutes, I was disconnected.
Why can't they hire enough people at JetBlue to take phone calls in a reasonable amount of time? It was never like this in the recent past (I last dealt with JetBlue in November 2020).

I extremely dissatisfied and disappointed with the customer service I received with JetBlue. We had a legitimate bomb threat at fll and agent at check in had us go through security ( being a bomb threat it was extremely long) she knew we wouldn’t make why make us waste all that time? I had to organize another route as they had know flights available for later. Being I didn’t call that day which was damn there impossible. I didn’t get one credit and spent 700$. Unreal they are no better than spirit and not worth the budget price.

Caused me to miss my connection, wouldn’t rebook of offer any solution other than “congratulations now you can have a holiday in Boston”